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Website Terms and Conditions

This website is owned and managed by The World of Whisky Pty Ltd. By using this site you are bound by these Terms and Conditions.

You must be at least 18 years of age to purchase any products or services offered on this website. If any age information or statements as to being at least 18 years of age are found to be incorrect, The World of Whisky takes no responsibility for this incorrect information.

All prices stated on this website are in Australian Dollars (AUD). The total order price shown at the end of your order includes all charges, including shipping and GST, and insurance if selected. No additional or hidden charges will be added once the transaction has been processed.
We deliver Australia-wide. If you are based overseas, please contact us to discuss purchasing from us. If we are able to provide such a special order, for overseas sales all costs at destination, including duties, taxes and delivery to a final destination are for the account of the purchaser.

All comments, reviews and remarks posted on this website by customers are deemed to be the views of those customers, are are not necessarily shared by World of Whisky.

Privacy Policy

The World of Whisky takes your privacy seriously. Any information collected by us is kept strictly secure and private, and is not passed on or shared with any other party.

Information gathered is used to process your online orders, including tastings, and to send you regular newsletters and information on upcoming events and special offers.

The World of Whisky website uses session based cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from World of Whisky only last while you’re browsing our website. We do not store persistent cookies on your computer, and they will expire after a couple of days. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from World of Whisky your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. The SSL certificates enable 40-bit to 256-bit encryption, depending on the client browser capability and the cipher suite installed on your web server. you have any questions regarding our security policy, please contact our customer support centre

Shipping and Delivery Policy

Shipping costs are influenced by the size and weight of the product and your location. Shipping options and exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia, and the priority option you may have chosen.

Australia Post is used by World of Whisky to deliver goods Australia-wide. We may also use courier services as and when necessary.

Deliveries will be made to the delivery address specified in your order. If this address proves to have been provided incorrectly by you, the goods will be returned to us, and once the correct address has been provided, shipped again at an additional cost to you.

An insurance option for goods to be shipped is offered at checkout at an additional cost to you. This cost is specified and calculated before the order is finalised. If you choose not to purchase insurance, World of Whisky takes no responsibility for the state of the goods once they are dispatched from our depot.

The person receiving the goods at your premises must be at least 18 years of age. Proof of age by means of a valid drivers license, passport or other accepted form of ID may be requested by the deliverer.
A signature is required for all deliveries to be effected. If nobody 18 years of age or older is available at the time of delivery, the goods will be delivered to your local Australia Post branch, and a note left to notify you of this. If the goods are not collected from Australia Post within 7 days they will be returned to World of Whisky.

Customer Service

The World of Whisky is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time-frames are between 3-10 business days.
In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.

Similarly, if a tasting event you wish to book for is fully booked, we will endeavour to provide a suitable alternative event once this has been scheduled.

Refund and Returns Policy

The World of Whisky strives to ensure that our customers are completely happy with their purchases. If you receive a product that you are not entirely happy with, or that you feel was misleading in the way it was portrayed on the website, we will gladly accept it as a return, provided it has not been opened, or that the seal has not been tampered with, and it is in the original undamaged packaging.
Goods being returned are done so at the cost of the purchaser, and will be either refunded, exchanged or your account credited, excluding the cost of the original delivery.

If insurance cover has been purchased by you for your goods, and they are found to be damaged upon receipt, these goods will be replaced at no additional cost to you, and dispatched once the damaged goods have been returned to us.

If a tasting event has been booked and you are unable to attend that session, we will only be able to provide either a refund or transfer your booking to an alternative scheduled tasting if we are notified at least 48 hours before the event.

This website operates under the Liquor Licensing Act of 2007. It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years.
This website is operated by the World of Whisky Pty Ltd, ABN 95 141 231 754, Packaged Liquor License Number LIQP770010224.

Copyright 2010 The World of Whisky Pty Ltd

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Liquor Licencing Act 2007. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. This web site is operated by World of Whisky Pty Ltd. ABN 95 141 231 754. License Number: LIQP770010224
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